The John's Club programme is John Dory's very own loyalty programme specially designed to provide our loyal customers with great rewards. The John's Club programme allows you to earn points every time you dine at a John Dory's in South Africa. Once you've reached 5000 points, the points will be automatically converted into a R50 John Dory's meal voucher. This meal voucher can be redeemed for food and beverages and is valid for three years at any John Dory's.
The great thing about the John's Club programme is that anybody over the age of 13 is eligible for membership.
There are two ways of joining the John's Club programme.
The John's Club Digital profile is a digital/electronic version of the John's Club card. It allows members to sign up online using their cellphone, computer or tablet via an Internet connection. Members can also earn points and redeem John Dory's loyalty vouchers (all without having a physical card).
It's easy, just follow these steps:
John Dory's uses the 6-digit code to identify the digital profile to a particular transaction and to validate that the transaction being requested is a genuine one. Redeeming vouchers and earning points can happen with the same 6-digit code. The 6-digit code is there to identify the member to their transactions.
The unique 6-digit code lasts for 15 minutes from the time you request it. Should the time frame expire, just request another code and hand this to your waitron. Each time a new unique 6-digit code is requested or a previously requested code expires, the previous unique 6-digit code becomes invalid.
Once you have enjoyed your meal at John Dory's and would like to conclude your visit, follow these easy steps:
To earn points, simply present your John's Club card or unique 6-digit code to your waitron and 5% of the total value of your bill (excl. VAT and waitron tip) will be converted to points on your John's Club profile. Once you've accumulated 5000 points, a R50 John Dory's meal voucher will automatically be loaded onto your profile.
Vouchers are loaded on your profile. You will be notified that there is a R50 voucher available via SMS or email, provided we have your correct contact details.
As soon as you've accumulated 5000 points, a R50 John Dory's meal voucher will be automatically loaded onto your profile, which you can use to enjoy a meal at your favourite John Dory's restaurant.
Hand your John's Club card to your waitron and inform him/her that you would like to redeem your voucher.
Or, if you have a digital profile and would like to redeem your voucher, follow these easy steps:
Please note the following:
Your John Dory's vouchers are valid for three years from date of issue.
If you have a physical John's Club card, just ask your John Dory's waitron for a balance slip. Your waitron will check your balance at the till point and print a balance slip for you. You can also log on to www.johnsclub.co.za via your computer or tablet device or m.johnsclub.co.za via your mobile phone. Alternatively you can call Customer Care on 086 053 6797.
If you are a digital member, log on to your profile via www.johnsclub.co.za to view your points balance or statement.
Go to the login page at www.johnsclub.co.za, click on "Forgot your password? Click here to retrieve". Follow the steps to regain your login details.
No, the same unique 6-digit code can be used to both redeem and earn in one transaction. All you need to do is request your unique 6-digit code when you are presented with the pro-forma invoice, write down this code onto the invoice and inform your waitron as to what you would like to do: earn loyalty points, redeem a voucher or redeem a voucher and earn loyalty points.
The great thing about the John's Club programme is that you can transact with a card or your mobile profile on one account. Visit www.johnsclub.co.za to request a 6-digit-code to earn points or redeem vouchers.
Your card can only be swiped once in a 24-hour period. Should you visit more than once in a day, request to speak to the manager who will be able to help you with this transaction.
Change cannot be given from a voucher. The bill needs to equal or exceed the voucher value.
Vouchers cannot be used to tip the waitrons.
You may use as many vouchers as you wish, as long as the bill total is the same or more than the value of the vouchers.
It takes 72 hours for your new points to reflect on your profile.
When you are in a restaurant, you can request for this to be done by the waitron. The waitron will contact John Dory's Customer Care to confirm your previous John's Club card is blocked and to then link your new card to your profile. You will need to give your waitron the following information:
Your name and surname
Date of birth
John's Club member number (the new card to be linked)
Cell number and email address
Yes, you will still earn points; however, points will be calculated on the discounted value of the bill.